Tag: Leadership
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Everyone lies—House, M.D. Lesson in Customer Contact
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You may know the TV series about the fictional misanthrope House, MD—the notoriously grumpy doctor who manages to offend almost everyone around him, yet ultimately solves the most difficult medical puzzle in every episode. One of House’s guiding principles is: “All patients lie.” At first glance, that sounds cynical. But I find this principle fascinating…
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Three Essential Productivity Tools
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in EffectivityA tool can also be a tool of the mind, a method. The advantage of methods is that we always have them at hands, regardless which computer infrastructure is available in the moment. For me the three most important and loved mind tools are the these:
