Everyone lies—House, M.D. Lesson in Customer Contact
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Lead. Impact. Change.
Leadership that works. Effectiveness that brings life. Agility that invites.
Discover over 400 articles–mostly in German, >35 in English–from more than twenty years, and more about Dr. Joachim Schlosser.
All blog posts:
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You may know the TV series about the fictional misanthrope House, MD—the notoriously grumpy doctor who manages to offend almost everyone around him, yet ultimately solves the most difficult medical puzzle in every episode. One of House’s guiding principles is:…
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Automotive is broken or Why cost is running up but your vehicle system is not
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in TechnologyOnce envisioned as the software powerhouse of Europe’s biggest carmaker, its dedicated software unit is now refocusing on coordination rather than creation — a quiet signal of the industry’s struggle to reinvent itself for the software-defined era.1 European automotive OEMs…
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Leadership in the Digital Age: Key Practices for Remote Teams
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in EffectivityRecently I conducted an interesting (written) conversation about organizational development and leadership. Some excerpts of that conversation I’d like to share here. What elements of management practice or posture do I think are most important? …for both co-located and remote…
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Excel spreadsheets in operations – it’s software!
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in EffectivityYou are using an Excel spreadsheet directly or as a template for your task in various business projects? Every Excel spreadsheet and Excel template in operative business – a.k.a. production or operations – needs the same quality and due diligence…
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Every time you use PowerPoint for documenting, a kitten dies. 7 Steps to better documentation
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in EffectivityEvery time I stumble across process or procedure documentation in the form of PowerPoint slides in a customer organization, it hurts me because I don’t like to see organizations fail. The use of PowerPoint, of slides in general, for the…
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Onboarding as newbie or recent graduate in a company
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in EffectivityThis post is for you if your job is your first or one of your first jobs, or if you have a colleague in your team that has recently joined. Please pass this article to them. It’s not about the…
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Corona crisis as accelerator of digitization: 8+1 ways
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in EffectivityA situation like the one we have in spring 2020 is new, at least for our generation. There are many people who are severely affected by the Corona/COVID 19 crisis, not only the people who are acutely ill and, where…
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Onboarding newbies in the information economy
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in EffectivitySo you got your new team member, someone fresh out of university, or with just little over one year business experience. It makes a huge difference in how you ramp them up, but on the other hand it really does…
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Every time you version by filename, a kitten dies – Implicit Versions in Confluence, OneDrive, SharePoint, Dropbox
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It is not that hard: No suffixes for filenames, neither date nor your name nor a number. All that your versioning system knows and displays on request.
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Reading on Patterns of Success: Ray Dalio – Principles
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Principles for life and professional success is what Ray Dalio wrote down, and this as he uncovered them for himself since the foundation of his hedge fond company more than 40 years ago. I see them as applicable universally and…
