Tag: Sales

  • Everyone lies—House, M.D. Lesson in Customer Contact

    Everyone lies—House, M.D. Lesson in Customer Contact

    You may know the TV series about the fictional misanthrope House, MD—the notoriously grumpy doctor who manages to offend almost everyone around him, yet ultimately solves the most difficult medical puzzle in every episode. One of House’s guiding principles is: “All patients lie.” At first glance, that sounds cynical. But I find this principle fascinating…